Category Archives: Driving Test

Leaving it a bit late

This was sent in by Will from his driving school in Huddersfield
_________________________________________________________
I’ve had two of these phone calls, and both times I was left with sheer wonder at the thought process.

Time of call – Saturday at 9.20am

Caller – Hi, do you do driving lessons in Huddersfield?

Me – Yes I do, how can I help you?

Caller – I have a test booked and wanted to get a lesson in before hand.

Me – I’m sure I can help you do that. What I usually do with new pupils is take them out and give them an assessment. If I felt their driving was good enough to give them the keys and let them drive alone in my car, then I would be happy for them to take their test; in other words I only let people take their test in my car if I think they are ready.

Caller – That seems fair, are you free Saturday morning?

Me – Next Saturday?

Caller – This Saturday.

Me – If you mean today, then no; I’m already booked up, but I might be able to fit you in next week.

Caller – Oh… is there no way you can do today?

Me – Sorry, no. Is there any other time you would like this week?

Caller – No, I really need the lesson today; my test is at 11 o’ clock.

Me – Your test is at 11am this morning and you’ve waited until now to book a lesson before your test?

Caller – Yes.

I called him back the next day to see how he fared with other instructors he rang. As it turned out  – surprisingly! – he couldn’t take his test due to lack of a car. I then got a call from him again, about a month later. The conversation was remarkably similar to the first.

Some people never learn!

1 Comment

Filed under Driving Test, Phone Call

He didn’t count(y) on how many test centres Kent has

This was sent in by Amanda from a driving school in Folkestone, Kent
__________________________________________________________

I used to work for a driving school – not as an instructor, but answering the phones. I really hope this guy isn’t out on the roads – if so, I’m staying inside.

Me: Good afternoon, can I help you?

Customer: Yeah, I wonder if you can help me, what it is, yeah, is that I need a driving test. Do you do driving tests?

Me: We do driving lessons, to prepare you for your test…

Customer: Nah nah nah. Driving tests.

Me: We give driving lessons that lead to a driving test, is that what you mean?

Customer: Yeah. I’ve got my test booked on Saturday.

Me: Ah. In that case then I don’t think we can help. Our instructors are usually booked up at least a week in advance, and very rarely can do just a test at such short notice. Especially not on a Saturday, I’m sorry.

Customer: Can you see about cancellations?”

Me: I will, but the odds of an instructor in the area you’ve booked your test having a pupil cancel at the exact time you’ve booked your test are not in your favour, I’m afraid…

Customer: Can you just check, yeah?

Me: Ok, whereabouts is your test booked?

Customer: In Kent.

Me: Where in Kent?

Customer: I don’t know!

Me: You’ve got a test booked on Saturday and you don’t know where?

Customer: Can you find out for me?

Me: No, I’m afraid I don’t have access to that sort of information.

Customer: Well, it’s in Kent.

Me: I can’t help you if you don’t know where your test is booked.

Customer: Does it matter? It’s in Kent!

Me: Look, if you’re going to take your test on Saturday, you need to know where it is.

Customer: This is f***ing ridiculous!

Me: Yes, it is. Do you actually know how big Kent is?

Customer: Er….

Me: It’s a county –  about three or four times the size of London.

Customer: … Oh. I’ll call back.

He didn’t.

2 Comments

Filed under Driving Test, Phone Call